• Shipping Policy

Delivery Information

Interstate orders for Mother's Day will close on Tuesday, 4th May  2021. Please note all David Jones and TK MAX stores carry some of our Chocolate Gift range. 

Sydney Metropolitan orders will close on 6th May 2021. However, all Click and Collect (Store Pickup) orders can be collected by 7th May 2021. 

Alternate orders can be picked up from our Kogarah outlet and Westfield Miranda.

Please call to enquire if you would like Sydney  express courier services to be arranged at a higher cost 

To ensure product quality is maintained during transit, Fardoulis Chocolates will dispatch all orders in quality branded cardboard boxes for environmental purposes. We do not pack your order in third party boxes.

During the Australian extreme heat conditions, Fardoulis Chocolates reserves the right to dispatch the order at a more appropriate time once the weather conditions improve. We will contact you in this case to discuss options we may offer.

During the warm weather months, chocolate orders outside Sydney Metro will be shipped out Monday through to Wednesday. Thursday on special request by express delivery at an extra charge may incur. The orders that have missed the Wednesday morning dispatch will be shipped the following Monday.

During the cooler months, goods will be dispatched by courier Monday through to Thursday. Friday by special request.

Courier Services:

Note that couriers contracted by Fardoulis Chocolates do not have permission to leave packages unattended at the specified shipping address. If no one is present to sign for the delivery, then by standard shipping provider regulations, the courier will leave a call card. Fardoulis Chocolates cannot be held responsible and will not offer refunds in the eventuality the goods are melted and/or damaged after the first delivery attempt has been made.

Our couriers are generally chosen for premium shipping. Therefore we have multiple Australian carriers such as TNT, Toll Ipec , Australia Post Eparcel and Startrack. Their services all offer tracking information.

While we do our best to have your chocolates delivered on time, delays may occur during transit due to such factors as weather conditions, product availability, public holidays and other factors. It's important to note that Saturday, Sunday and public holidays deliveries are NOT available at this stage however pick up in stores are offered.

Regretfully, we currently cannot dispatch orders to PO BOX addresses nor destinations outside Australia.

OUR PRODUCTS:

FOILED HEART CHOCOLATES

For wedding orders, christenings and other events we highly recommend placing the orders 2 weeks prior to delivery or pick-up date. We are more than happy to deliver directly to the reception venue.

GIFT BOXES AND HAMPERS

No delays normally incur. We will however contact our customers straight away should a particular gift box be out of stock. With our large variety we can always offer an alternative option or refund.

PERSONALISED LOGO  CHOCOLATES

For first time customers orders may take up to 2-3  weeks to dispatch as we require lead time for designing and printing logo plates. 


Confirmation of your order:

Once your order has been placed you will receive a confirmation email with details of your order and an order number. If you have been charged for an order but haven’t received a confirmation email, please contact us sales@choc.com.au or call (02)9587 4155 

Once your order has been dispatched you will receive a confirmation e-mail with shipping details including an estimated delivery date, and your parcel tracking number. This e-mail will also include a link for you to track your chocolate parcel  delivery.

We are more than happy to amend your order by phone or email:

We are happy to change or amend your order if the request is received before the order has been packed. We usually process orders within 1-2 business days so please call our Customer Service team on  (02) 9587 4155 from Monday to Friday 9am – 5pm AEST or send us your details sales@choc.com.au. You will need to pay for any price difference for the additional items. We will need to collect this payment via credit card over the phone.

 Where we deliver:

We currently deliver our chocolates Australia wide.

 

Delivery to:

Cost

Time

Notes

Sydney Metro

$22 (GST INCLUDED)

Same day by special request

Next day delivey

Metropolitan areas (Sydney, Melbourne, Brisbane and Adelaide)

 $22 (GST INCLUDED)

 1-2 business days

Express Service available on request

NSW Regional

$22 (GST INCLUDED

2-3 business days

 Express Service available on request

Interstate WA, TAS, and regional country

$22 (GST INCLUDED)

3-4 business days

Express Service available on request

  

Are your details correct ?

We are happy to change or amend your shipping details if the request is received before your order has been packed. We usually process orders within 1-2 business day so please call our Customer Service team on (02) 9587 4155 from Monday to Friday 9am – 5pm AEST or send us your details through our online

'Contact Us" page.

Please contact us urgently if you are not able to be at the delivery address for delivery:

We recommend that you have your Fardoulis chocolates delivered to a location where someone can look after them – like an office or workplace. 

As all  chocolate is temperature-sensitive, we will manage the heat exposure as much as possible, but unfortunately, we cannot take responsibility for any melting or spoilage.

Incorrect Orders:

We’re sorry to hear this! Human errors can occur .Please contact our Customer Service team on (02) 9587 4155 from Monday to Friday 9am – 5pm AEST or send us the details sales@choc.com.au. We will endeavour to send at our cost the order and suggest that your delivery is checked upon arriving the same day

You can add a personal message for a gift to another person/s:

We can add a personalised gift card to any order. At checkout under the heading  Comment  please add your personalised message in the field provided. We will add this message to a gift card and include in your delivery.

 Payments Accepted:

Debit / Credit Card (Visa, Mastercard, American Express) Paypal

 We will pack your chocolates and make fresh your order on the same day we receive your confirmation:

As our products are freshly made most orders are ready for shipping within 1-2 business days, depending what time and what products you order, some orders may take additional time to prepare.