To ensure product quality is maintained during transit, Fardoulis Chocolates will dispatch all orders in special packaging. However, during the Australian extreme heat conditions, Fardoulis Chocolates reserves the right to dispatch the order at a more appropriate time once the weather conditions improve.
During the warm weather months, chocolate orders outside Sydney Metro will be shipped out Monday through to Wednesday. The orders that have missed the Wednesday morning dispatch will be shipped the following Monday.
During the cooler months goods will be dispatched by courier Monday through to Thursday (a.m.)
For Sydney Metro, goods will generally be delivered by the Fardoulis driver Monday through to Friday (excepting public holidays).
Note that couriers contracted by Fardoulis Chocolates do not have permission to leave packages unattended at the specified shipping address. If no one is present to sign for the delivery, then by standard shipping provider regulations, the courier will leave a call card. Fardoulis Chocolates cannot be held responsible and will not offer refunds in the eventuality the goods are melted and/or damaged after the first delivery attempt has been made.
While we do our best to have your chocolates delivered on time, delays may occur during transit due to such factors as weather conditions, product availability, public holidays and other factors. It's important to note that Saturday, Sunday and public holidays deliveries are NOT available at this stage.
Regretfully, due to the perishable nature of our product we currently cannot dispatch orders to PO BOX addresses nor destinations outside Australia.
For more delivery information and freight charges click here
FOILED HEART CHOCOLATES
For wedding orders, christenings and other events we highly recommend placing the orders 2 weeks prior to delivery or pick-up date. We are more than happy to deliver directly to the reception venue.
No delays normally incur. We will however contact our customers straight away should a particular gift box be out of stock. With our large variety we can always offer an alternative option.
CHOCOLATE PLATO GOURMET
Please allow 7 days to dispatch. All our chocolates are made fresh to order to ensure customer satisfaction. We will contact our customers straight away should any additional delays incur.
For first time customers orders may take up to 2 weeks to dispatch as we require lead time for designing and printing logo plates.